About Me

Hi, I'm Peter, an IT Support Engineer at Citizens Advice Lancashire West.

I'm passionate about all things IT, whether virtual, physical, hardware or software. My ambition is to become a Senior IT Engineer.

I have 3 years’ experience providing technical support and administration for hardware, software, network and operating systems via phone, email, or in person.

I love dabbling in full-stack development which I believe gives me a greater understanding & appreciation for the IT microcosm. I have a good knowledge of React.js, TypeScript, Tailwind and Sass.

I design my projects to incorporate new learning while deepening my existing knowledge.

Basic experience with Next.js, Redux, React Native, Node.js, SQL, Jest Cypress and React Testing Library, Express, Mongo and Mongoose.

Skills

Experience

Interests

  • IT Support
    Experienced at troubleshooting & resolving hardware & software issues.
    Launched a new help-desk ticketing system to manage IT support requests.
  • Operating Systems
    Administer Windows 10 and all Google and MS apps.
    Install and configure operating systems, business critical apps and fix network issues.
  • IT Training
    Provide all staff with a blend of self-created media in all IT areas.
    Deliver IT inductions to all new staff and provide continued support.
  • Networking
    Knowledge of enterprise LAN & WAN setups and concepts.
    Patching Ethernet cables and installing new wall jacks.
  • Cloud Computing
    Co-lead a cloud migration project spanning four offices moving data to a cloud environment.
    Administer Google Admin Console.
  • Customer Service
    Proven track record of oustanding customer service, anticipating needs and delivering results.
    Supporting staff through phone, email, remotely and home visits.
  • Network Security & Cryptography
    Authentication protocols, cryptography, Network-Layer Security.
  • Infrastructure Solutions
    Managing the IT demands of four offices has given me an interest in supporting secure & resilient multi-site applications.
  • Full-Stack Development
    Having a good understanding of how frontend & backend technologies work creates a deeper understanding of the IT ecosystem.

Skills & Responsibilities

Networking

  • LAN/WAN technologies
  • WAPs
  • Routers
  • WiFi & Bluetooth
  • Switches
  • Patches
  • Cabling
  • Broadband

Software, Website and OS

  • Hosting, maintenance & development
  • Provisioning, licensing & troubleshooting Chrome OS
  • Administer, configure & troubleshoot MS InTune, GCPW, Office apps, VDLC & Licensing
  • Data erasure & sanitisation
  • Encryption, email security, reporting/auditing, DKIM, SPF, DMARC
  • Setting up and managing Okta user accounts

Hardware

  • Setup, troubleshoot & repair monitors
  • Capacity planning, equipment specification & approval
  • Configure printer networks, add users to scan to email lists
  • Program & repair wireless headsets
  • Administer, configure & troubleshoot Wildix VOIP
  • Assign & track laptops, iPads, tablets & Mobiles

My Side Projects

Image of KetoMe365 landing page, a food subscription delivery site

Landing Page

A food subscription delivery site. Featuring sticky navbar, mobile navigation, 180° rotating hover animation, fully responsive and accessible. Built using HTML, CSS and JavaScript.

Image of Irlgen Digital - a global web development agency

Digital Agency Website

Built using SASS. Featuring a JavaScript typewriter effect on the home page and impressive hover animations & CSS Grid.

Home page of The Beauty Retreat

Beauty Website

Mobile first, fully responsive beauty website built using Sass, JavaScript & ScrollReveal. Features dark/light theme.

Image of a react/typescript coding trivia app

React Coding Quiz

This React app quiz uses Styled Components and makes an API call to the Open Trivia Database.

Contact Me

07939 972 228 irlampeter@gmail.com